PRIVACY POLICY

Zero Carbon Ltd

Last Updated: 16 February 2026

1. Who We Are

Zero Carbon Ltd is a renewable energy installation company specialising in solar PV systems, battery storage, EV charging and associated electrical works.

Company Name: Zero Carbon Ltd

Registered in Scotland

Email: info@zero-carbon.co.uk

Website: www.zero-carbon.co.uk

For the purposes of UK data protection law, we are the Data Controller of your personal data.

2. What Personal Data We Collect

We may collect the following information:

Full name

Email address

Telephone number

Property address

Energy usage information (where voluntarily provided)

Technical system information (where relevant to enquiries)

IP address

Website usage data

Marketing preferences

We only collect data that is relevant to providing quotations, services, or improving our website.

3. How We Collect Your Data

We collect data when you:

Submit a contact form

Request a quotation

Book a consultation

Call or email us

Subscribe to marketing communications

Browse our website

We may also collect data through cookies and analytics tools (see Cookie Policy).

4. Lawful Basis for Processing

Under UK GDPR, we rely on:

Consent (for marketing communications and non-essential cookies)

Contract (to prepare quotations or carry out installation work)

Legitimate Interests (to improve services and respond to enquiries)

Legal Obligation (for invoicing, warranties, MCS compliance, regulatory reporting)

5. How We Use Your Data

We use personal data to:

Provide tailored quotations

Arrange surveys and installations

Process payments and invoices

Register installations with MCS or DNOs

Communicate regarding your project

Improve our website

Send marketing communications (if you opt in)

We do not sell personal data.

6. Data Sharing

We may share data with:

MCS and certification bodies

Distribution Network Operators (DNOs)

Finance providers (if applicable)

CRM and scheduling systems

Payment processors

Marketing platforms (where consent is given)

All third parties are required to handle your data securely.

7. Data Retention

We retain data:

For active customers: duration of contract + warranty period

For enquiries: up to 24 months

For legal and financial records: up to 6 years

8. Marketing Communications

We will only send marketing communications where:

You have opted in, or

We have an existing customer relationship and legitimate interest applies

You may unsubscribe at any time.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request erasure

Restrict processing

Object to processing

Data portability

Withdraw consent

To exercise your rights, contact: info@zero-carbon.co.uk

You may also complain to the Information Commissioner’s Office (ICO).

10. Data Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.

11. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

COOKIE POLICY

Zero Carbon Ltd

Last Updated: 16 February 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function properly and improve user experience.

2. Types of Cookies We Use

Strictly Necessary Cookies

Required for website functionality.

These do not require consent.

Performance / Analytics Cookies

Help us understand how visitors use our site.

Example: Google Analytics

Marketing Cookies

Used to deliver relevant advertising and track campaign performance.

Example: Google Ads, Meta Pixel

These are only set with your consent.

3. Third-Party Cookies

Some cookies are set by third-party services integrated into our website, such as:

Google Analytics

Google Ads

Meta (Facebook)

Embedded media providers

These providers may process data according to their own privacy policies.

4. Managing Cookies

On your first visit, you will be presented with a cookie banner allowing you to:

Accept all cookies

Reject non-essential cookies

Manage preferences

You may also adjust cookie settings via your browser.

5. Changes to This Policy

We may update this Cookie Policy from time to time.